As you may recall, many DGIT staff recently moved into the Oppenheimer Tower, in an effort to bring together our newly formed teams, allowing for increased collaboration and easier communication.

Among the new teams formed was Customer Care, a combination of both the ISS Customer Care team and DGIT help desk support, joining forces to streamline the service request process throughout UCLA Health Sciences, and provide you access to round-the-clock IT support.

How does this affect me?

Requesting IT support is about to get easier! You will soon be able to reach all of Customer Care using a single phone number, 7-CARE.* Not only that, you will have access to Customer Care specialists 24 hours a day, 7 days a week. You can also submit a ticket by emailing DGITsupport@mednet.ucla.edu.

In person support is also still available at IT Connect in the Center for Health Sciences (CHS) building, west of Café Med, during the following hours:

Monday – Thursday: 8:00 a.m. – 5:00 p.m. 

Friday: 8:00 a.m. – 3:00 p.m.

Closed on holidays.

*Please note that emails regarding tickets submitted for IT support will now say “Customer Care” in the “From” field, rather than “UCLA Health IT” or “ISS Customer Support.”

What do I need to do?

Beginning October 2, you will simply need to dial 7-CARE for IT support and select from the following menu items.*

*Any previous numbers you may have been using will automatically redirect, but we recommend you update any saved IT support numbers you have stored.

If you have any email rules setup related to “UCLA Health IT” or “ISS Customer Support,” we also recommend you update those to “Customer Care” to reflect the change in the “From” field.

Questions?

If you have any further questions regarding the new Customer Care team, or need to put in an IT support request, please give them a call at (310) 267-CARE (x7-2273), or email DGITsupport@mednet.ucla.edu.