Device & User Support Services
Device & User Support
DGIT is here to answer your questions and help you troubleshoot or report issues you may be experiencing with a device or program. Learn more about our support offerings below.
Choose a Service:
IT Connect is a walk-up IT support group created to help with your computing needs—no appointment necessary! New to campus and need to encrypt your laptop? Want to install Intelligent Hub, formerly known as AirWatch, on your phone? Need help removing a virus? IT Connect is here to help. Let us help you secure your device* and connect you.
Location: Center for Health Sciences (CHS) building in the area west of Cafe Med, next to the vending machines.
Monday - Thursday, 8 a.m. to 5 p.m.; Friday, 8 a.m. to 3 p.m.
*Devices used for university business must satisfy all security requirements and standards for both UCLA and UCLA Health Sciences. Visit IT Connect for help securing your devices.
7-Care Call Center
Our customer care call center, also called 7-Care, is staffed by DGIT and ISS professionals who are ready to help with your IT issues. Call 7-Care at 310-267-CARE (x7-2273) for 24/7 support in matters involving:
- Network access
- Microsoft Outlook, Word, Excel, PowerPoint, Adobe Applications, and Professional
- Sophos antivirus
- Mobile device management (Intelligent Hub)
- And more!
If your IT issue can’t be resolved with IT Connect’s walk-up support, a Desktop Support team member can come to you for hands-on IT help with your Mac or Windows hardware, laptops, and desktop computers.
Create a service request ticket to report any issues and receive desktop support.
Hardware/Software Purchasing and Recommendations
DGIT can make recommendations, gather quotes, and assist in purchasing of workplace hardware and software. These services include:
- Assistance with hardware specifications and recommendations
- Assistance with software recommendations
- Obtaining quotes
Email DGITsupport@mednet.ucla.edu for purchasing assistance.